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RubyBet Casino Privacy Policy

We at RubyBet Casino are fully committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you access our website at rubybet.com, use the RubyBet mobile app, or engage with any of our services. We encourage you to read this document carefully, as it forms an important part of your relationship with us. By registering an account or continuing to use our platform, you confirm that you have read and understood the terms set out below.

Who We Are

At RubyBet Casino, we operate under the management of ProgressPlay Ltd, a company registered in Malta (company number C58305). We hold a licence issued by the Malta Gaming Authority (MGA/B2C/231/2012, issued 16 April 2013) and are also regulated by the United Kingdom Gambling Commission (account number 39335). Our registered address and full corporate details are available upon request by contacting our support team. As a data controller, we are responsible for determining how and why your personal data is processed.

Information We Collect

We may collect the following categories of personal information about you when you interact with our services:

Information You Provide Directly

  • Full name, date of birth, and gender
  • Email address, phone number, and home address
  • Username and password for your RubyBet login credentials
  • Payment details, including debit card numbers, e-wallet accounts (Skrill, Neteller, PayPal, Payz), and billing address
  • Copies of identity documents submitted for verification purposes (KYC)
  • Communications you send us via live chat, email, or contact form

Information We Collect Automatically

  • IP address, browser type, and operating system
  • Device identifiers when you use the RubyBet app or access via mobile web
  • Pages visited, time spent on site, and click-through behaviour
  • Gaming activity, including deposits, withdrawals, bet history, and bonus usage
  • Cookies and similar tracking technologies (see our Cookies section below)

How We Use Your Information

We use the personal data we collect for a range of legitimate purposes. At RubyBet, we process your information to:

  • Create and manage your player account and verify your identity
  • Process deposits and withdrawals in GBP using your chosen payment method
  • Provide and personalise your gaming experience across 2,500+ titles from providers such as Microgaming, Evolution, Pragmatic Play, and NetEnt
  • Administer bonuses, including the welcome bonus, RubyBet promo code offers, free spin promotions, and the Rewards Programme
  • Communicate with you about account updates, bonus code activations, and promotional offers
  • Detect and prevent fraud, money laundering, and problem gambling behaviours
  • Comply with our legal and regulatory obligations under UK and Malta law
  • Improve our platform, products, and customer support services

Legal Basis for Processing

Our RubyBet Casino platform processes your personal data on the following legal bases:

  • Contractual necessity – processing is required to fulfil our obligations to you as a registered player
  • Legal obligation – we are required by law to verify your identity, retain financial records, and report suspicious activity
  • Legitimate interests – we process data to prevent fraud, improve our services, and ensure platform security
  • Consent – where you have given explicit permission, such as opting in to receive marketing communications

Cookies and Tracking Technologies

We use cookies and similar technologies on the RubyBet website and mobile app to enhance your browsing experience, remember your preferences, and analyse site traffic. Cookies help us understand how you interact with our platform so we can continuously improve our services. You can manage your cookie preferences through your browser settings at any time; however, disabling certain cookies may affect the functionality of our site. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain for a defined period).

Sharing Your Personal Data

We do not sell your personal data to third parties. However, at RubyBet Casino, we may share your information with trusted partners and service providers in the following circumstances:

  • ProgressPlay network partners – as part of the shared platform infrastructure, certain data may be accessible within the ProgressPlay network of up to 5 brands
  • Payment processors – including Visa, Mastercard, PayPal, Apple Pay, Skrill, Neteller, Payz, Paysafecard, and other payment providers used to facilitate transactions
  • Game suppliers – providers such as Playtech, Play'n GO, Blueprint, Big Time Gaming, Nolimit City, Hacksaw, Quickspin, Red Tiger, and Wazdan may receive limited technical data
  • Regulatory authorities – the UKGC, MGA, or other competent bodies where we are legally required to disclose information
  • Fraud prevention agencies – to protect against unauthorised access and financial crime
  • Analytics providers – to help us understand site performance and user behaviour

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by law. In most cases, we are legally obliged to keep financial and identity records for a minimum of five years following account closure. Once retention periods expire, we securely delete or anonymise your data in accordance with our internal data governance procedures.

Your Rights

As a user of our services in the United Kingdom, you have the following rights under applicable data protection legislation, including the UK GDPR and the Data Protection Act 2018:

  • Right of access – you may request a copy of the personal data we hold about you
  • Right to rectification – you can ask us to correct any inaccurate or incomplete information
  • Right to erasure – you may request that we delete your data, subject to legal retention obligations
  • Right to restrict processing – you can ask us to limit how we use your data in certain circumstances
  • Right to data portability – you may request your data in a structured, machine-readable format
  • Right to object – you can object to processing based on our legitimate interests or for direct marketing purposes
  • Right to withdraw consent – where processing is based on your consent, you may withdraw it at any time

To exercise any of these rights, please contact our support team at customersupport@instantgamesupport.com. We will respond to your request within 30 days. If you are dissatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the United Kingdom.

Security of Your Data

We take the security of your personal information seriously. Our RubyBet platform implements industry-standard technical and organisational measures to protect your data against unauthorised access, disclosure, alteration, or destruction. These include SSL encryption, secure payment processing protocols, and access controls that limit who within our organisation can view your data. Despite these safeguards, no online transmission is entirely risk-free, and we encourage you to use a strong, unique password for your rubybet login and to keep it confidential.

International Transfers

As we operate within the ProgressPlay network, your data may be transferred to and processed in countries outside the UK. Where such transfers occur, we ensure that appropriate safeguards are in place — such as Standard Contractual Clauses approved by the relevant authority — to ensure your data receives the same level of protection as it would within the United Kingdom.

Changes to This Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory obligations. When we make material changes, we will notify you via email or by displaying a prominent notice on our website. We encourage you to review this page periodically to stay informed. Your continued use of our services following any updates constitutes acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or our data practices, please do not hesitate to get in touch with us. Our customer support team is available 24/7 via live chat on the RubyBet website, by email at customersupport@instantgamesupport.com, or through the contact form found on our site. We are committed to addressing all privacy-related enquiries promptly and transparently.

Content updated: July 13, 2026