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RubyBet Responsible Gaming

At RubyBet Casino, we are fully committed to providing a safe and enjoyable gambling environment for all our players. We believe that gambling should always remain a form of entertainment, and we take our responsibility to protect our players seriously. Our responsible gaming framework is built around the principles set by the Malta Gaming Authority (MGA) and the UK Gambling Commission (UKGC), under whose licences we operate. If you ever feel that gambling is no longer fun, we are here to help.

Our Commitment to Safer Gambling

Here at RubyBet, we recognise that for some individuals, gambling can become a problem. We are dedicated to offering tools, resources, and support to help you stay in control of your gambling activity at all times. Our responsible gaming programme is designed to promote awareness, encourage responsible play, and provide direct access to professional help when needed.

We actively work to prevent underage gambling, protect vulnerable players, and ensure that our platform is never used in a way that causes harm. As part of the RubyBet experience, we make responsible gaming tools easily accessible from within your account dashboard at any time.

Responsible Gambling Tools Available to You

We provide a range of practical tools that allow you to manage your gambling behaviour. You can access all of the following directly through your RubyBet Casino login account settings:

Deposit Limits

We allow you to set daily, weekly, or monthly deposit limits to help control how much money you spend. Once a limit is in place, we will not allow you to exceed it during the selected time period. Reducing a limit takes effect immediately, while increasing a limit may be subject to a cooling-off period in accordance with regulatory requirements.

Loss Limits

At RubyBet, we give you the option to cap the total amount you can lose over a given time frame. This helps you maintain financial control and prevents impulsive overspending during your sessions.

Wagering Limits

You can also set restrictions on how much you wager in total within a defined period. We encourage players to use this tool alongside deposit limits for maximum protection.

Session Time Limits

We offer session time reminders and limits that alert you when you have been playing for a set duration. These are useful in helping you keep track of how long you spend gambling and encourage regular breaks.

Reality Checks

Our platform provides reality check notifications that appear during your gameplay at intervals you choose. These reminders display how long you have been playing and how much you have spent, giving you an honest view of your gambling activity.

Cool-Off Period

If you feel you need a short break, we offer a cool-off period ranging from 24 hours to several weeks. During this time, you will not be able to access your RubyBet account or place any bets. We will also suspend any marketing communications for the duration of your cool-off.

Self-Exclusion

If you believe you need a more extended break from gambling, we offer self-exclusion options. You can request to self-exclude from our platform for a minimum of 6 months or on a permanent basis. Once self-exclusion is activated, we will close your account and ensure you receive no further promotional material. We will also do our best to prevent you from opening a new account during the exclusion period.

We strongly recommend that players who self-exclude from RubyBet also consider registering with GAMSTOP, the UK's national self-exclusion scheme, which allows you to self-exclude from all UK-licensed gambling operators simultaneously. You can register at www.gamstop.co.uk.

Identifying Problem Gambling

We understand that problem gambling can affect anyone. Below are some common signs that your gambling may be becoming a concern:

  • Spending more money or time gambling than you intended
  • Feeling irritable or anxious when not gambling
  • Chasing losses by continuing to bet in an attempt to win back money
  • Neglecting work, family, or social obligations because of gambling
  • Borrowing money or selling belongings to fund gambling
  • Lying to friends or family about how much you gamble
  • Gambling as a way to escape stress, anxiety, or other problems
  • Feeling guilt or shame about your gambling habits

If any of these signs resonate with you, we encourage you to reach out to us or one of the support organisations listed below. You do not have to face this alone.

Underage Gambling Prevention

We strictly prohibit anyone under the age of 18 from registering or gambling on our platform. As part of our verification process, we require all players to confirm their age and identity before they can deposit or withdraw funds. We use third-party identity verification systems to support this process.

We also recommend the use of parental control software if you share a device with minors. Tools such as Net Nanny, Gamban, and Betfilter can help restrict access to gambling websites. We advise keeping your login credentials private and logging out of your RubyBet account when not in use.

Support Organisations

We work in partnership with recognised organisations that provide free, confidential support to those affected by gambling-related harm. If you or someone you know needs help, we strongly encourage contacting any of the following:

  • GamCare – www.gamcare.org.uk | Helpline: 0808 8020 133 (free, 24/7)
  • BeGambleAware – www.begambleaware.org | Helpline: 0808 8020 133
  • Gamblers Anonymous – www.gamblersanonymous.org.uk
  • Gordon Moody Association – www.gordonmoody.org.uk
  • Gambling Therapy – www.gamblingtherapy.org (international support)
  • GAMSTOP – www.gamstop.co.uk (UK self-exclusion scheme)

Our Regulatory Framework

RubyBet is operated by ProgressPlay Ltd (Malta Company C58305) and holds licences from both the Malta Gaming Authority (MGA/B2C/231/2012) and the UK Gambling Commission (account number 39335). Our responsible gaming policies are developed in full compliance with the requirements of both regulatory bodies. We take our licencing obligations seriously and continuously review our practices to ensure the highest standards of player protection are maintained.

Contact Our Responsible Gaming Team

If you need assistance with any of our responsible gaming tools, or if you wish to speak with a member of our team about a gambling concern, please do not hesitate to contact us. Our customer support team is available 24/7 via live chat or by email at customersupport@instantgamesupport.com. We treat all responsible gaming enquiries with the utmost confidentiality and care.

We are committed to ensuring that your experience with RubyBet remains positive and safe. Your wellbeing will always come first. As a valued player, you can also explore our RubyBet Casino bonuses while playing responsibly within your set limits.

Content updated: July 13, 2026